Shops at Prudential
Boston, MA 02199
"If I could give this place negative stars I certainly would.
This afternoon I headed into Teavana with fiancée the purpose of buying my mom a gift. She's obsessed with the mint tea from Oleana and I've been on a search to find something as aromatic.
The store was busy and very chaotic. People tended to crowd around the free vats of tea. My fiancée and I scooted to the front to try and get help. It looked, at first, as though there were only two people working the counter and they were helping others already. So I went ahead and stood close to the counter and thought I'd wait for assistance.
My fiancée spotted an employee who was walking thru the crowd. His idea of "help" was to inform us that there were two lines in order to be served. I did get a chance to ask him if they had mint tea and if I'd be able to try a sample of either of them. No, he said but I could smell the tea. But I needed to wait here for help from the people behind the counter. "Okay," I thought, " No problem! I don't mind waiting for help".
But what happened next made me so angry that I actually just walked out the door and didn't make my purchase.
The same young man who informed me of the "line" for which I was next up took it upon himself to help a guy who wasn't even in line. He even had the gall to start putting together tea samples for him to try and pulling loose tea for this man. This was after I was tersely informed I couldn't sample the mint tea I wanted to buy and told to stand in line (even though I was first in line for help).
Now, I'm queer and I take a huge amount of offense at homophobia of any kind, but this Teavanna employee is the kind of person who gives queers every place a bad name. I basically was ignored because I didn't have a penis.
Another employee even asked, "Are you waiting to buy loose tea?" Yes, you motherf_cker! I'm trying to buy a gift for my Mom. And yet again I was informed that i needed to wait in one of the two lines forming. This was my cue to leave.
First of all, never have I been treated in such a rude manner at any store. If I could have avoided interacting with anyone there, I would have just grabbed the tea and left but the way the store is set up, you must interact with the employees. And that would be just fine if I had gotten some customer service instead of being informed over and over again about their made up bureaucracy of two lines, which I was standing in.
Secondly, being that I own stores, I'd think I would know a thing or two about about helping customers. And never would I ever skip someone tho the front of the line for being gay, a lesbian or proud owner of a penis. I was so completely ignored (except to be told about the stupid damn lines) that it made me feel that being nice and patient at Teavana doesn't work in one's favor.
Third, if you know I'm there buying a gift and I'm not a browser, it would be common sense that you'd want to help me make my purchase and be on my way. But it felt like not a single employee was interested in doing their job.
Lastly, this place sucks for hiring people who clearly discriminate based on sexual orientation. Trust me. And I'm usually the last person to use Yelp to write something bad about another place but my experience was so horrifying bad that I really had no choice."